Lean Leadership / Change Management
To manage change ‘the right way’, executives need to set clear targets for measurable return even in the so-called ‘soft skills’ training associated with change. Too often Change Management programs seem to focus on ‘feel good’ platitudes rather than on creating behavioral benchmarks.
Program Duration: 1-3 Day Workshops
Program Level: New to Lean
- Lean Culture and Culturally Stimulated Wastes
- Leading Successful Lean Teamwork, Cooperation and Participation
- Behaviors and Values: Building Blocks of Cultural Change
- How Learning Styles Affect Training, Ownership and Resistance to Change
- How Ideas Take Hold – Creating Peer Buy-in
- Roundtable Discussion of Objectives
- Matching Facilitation Objectives and Methods
- Facilitation Styles
- Communication and Persuasion – Getting and Keeping Individual ‘Buy-in’
- Dealing with ‘Silos’ – Getting Buy-in and Participation from Groups
- How Ideas Take Hold
- Facilitating Group Problem Solving
- Creating ‘Productive’ Dialogue in Group Sessions
- Dealing with Resistance
- Conflict Management for Facilitators
- Facilitator Do’s and Don’ts Summary
- Planning for Facilitation Effectiveness and Assessing Results
- Trouble Shooting Common Group Issues
- Optional Post Session Monitoring and Progress Assessments
- Roundtable Discussion of Objectives
- Know Your Customers and Define Their Needs
- Know Yourself and How You Are Perceived by the Customer
- You Can Build Better Customer Relationships
- Create a Day-to-Day Customer Service Commitment