Glossary
Customer Relationship Management
Looks at order processing, logistics, packaging and distribution, sales and inventories. The G/L typically lumps most of these items together in SG&A. Customer Relationship Management is Activity Based Cost System applied to the Customer base.
EF
Failure-Proofing Devices |
G
Green Belt H |
IJ |
KL |
M
Malcolm Baldrige Award |
NO
One Piece Flow |
XY |
Z |