Justin Ferrabee

KILA Associate

Justin has spent his career leading major organizational change. He completed his graduate work with a thesis on the application of Quality Management principles in service organizations. He has spent the last 17 years in management and executive roles in some of the worlds largest service organizations from retail banking, through high technology to consulting, where he now provides strategic advice and executive support to both the public and private sector as they work to transform their organization. The following is a high level overview of his assignments.

• British Telecom - Back Office process reengineering


• Bank of Canada - Business Transformation Consultant


• National Research Council - Business Process Reengineering


• Canadian National Railway - Business Process Reengineering


• Canadian Mortgage and Housing - Business Process Reengineering


• National Energy Board of Canada - Senior Project Manger


• Human Resource Development Canada - Project Manager


• Blue Cross and Blue Shield of Texas - Senior Consultant, Business Planning


• Royal Canadian Mounted Police - Senior Consultant, Business Planning


• Canadian Deposit Insurance Corporation - Consultant, Business Reengineering


• World Trade Centre Ottawa - Director of Operations


• Canada Trust - Project Director, Business Process