Introduction to Lean & Value Stream Mapping for the Public Sector – August 25-26, 2014


Course Description

Intersol, through its integration with Lean Advisors, is pleased to offer our first comprehensive two-day session in our Lean Public Sector Workshop Series, Introduction to Lean & Value Stream Mapping.  Merging the expertise of Intersol and Lean Advisors allows workshop participants to learn from professional consultants with decades of Lean application experience in public sector and non-profit organizations.

The Intersol Lean Public Sector Series is designed to support both Lean knowledge acquisition and practical application through lecture, simulation, case studies and teaching practice.

Target Audience

These interactive sessions are specifically designed for personnel at all levels of an organization, particularly those that are involved in process management, improvement or process redesign in the public sector who would like to enhance their working knowledge of Lean and Value Stream Mapping.  The workshop will also act as a springboard and prerequisite for the upcoming challenging series of Lean workshops that will continually take the participants’ knowledge and ability to the next level of capability and confidence.

Workshop Objectives

  • Introduce the concept of Lean Thinking
  • Recognize Waste & differentiate between Value and Non Value Added activities
  • Illustrate the importance of creating organizational enablers at the beginning
  • Build enthusiasm within your team
  • Introduce Enterprise Value Stream Mapping in a hands-on manner.
  • Develop the ability to ‘See’ The Flow and create Future State Value Streams



Day 1: Introduction to Lean

Introduction to Lean provides participants with the basic Lean concepts and principles. These concepts and principles will be described and put in context to explain how they can be applied within the Public Sector environment.

Common Lean improvement tools and techniques will be identified and the class will discuss how best to apply these techniques from a Lean system perspective.  The common mistake organizations make by focusing on ‘point’ improvements versus ‘system’ improvement will be studied.  ‘Point’ improvements create ‘exciting chaos’ while ‘system’ improvement creates dramatic sustainable bottom line improvements.

Different types of Waste will be defined from a Lean point of view.  The participants will brainstorm, identify and classify the different types of waste that they see within their own unique work environments.  Identifying waste and understanding ‘value’ from the perspective of your client are the first necessary steps in your Lean journey.  Knowing how to properly remove it, is much more challenging.  The root causes of Waste will be examined and successful methods used to eliminate it will be discussed and examined as they relate to your environment. 

Day 2:  Value Stream Mapping

This second day is designed to provide participants with more in-depth Lean knowledge as well as an introduction to Value Stream Mapping.

Enterprise Value Stream Mapping® is a critical Lean technique that provides an end-to-end ‘systems’ perspective for analysis and coordinated improvement.  EVSM® creates an overall roadmap and shared vision, plus an actionable plan.

A value stream is the set of all activities, from request to delivery, used to provide a product or service to clients. Understanding and improving processes as integrated end-to-end systems is fundamental to real and sustainable improvement.

This interactive workshop is designed to demonstrate how to apply value-stream mapping in the Public Sector environment to improve business processes such as administrative and transactional activities.  You will learn how Lean and Value Stream Mapping are used to identify key processes to tackle, how to draw a current-state map and apply Lean principles to develop a future state vision for each process and develop an implementation plan that can be sustained.  The workshop will also demonstrate how staff become engaged and actually get excited about the opportunity to improve their environment and provide more value to their clients – increases their sense of pride.

2-Day Workshop Fee: $995 + HST 


Fees include a workbook, a certificate of completion, as well as a continental breakfast, refreshments, and lunch.

Personalized Training                                                                                                  Personalized coaching post-workshop is available for any participant wishing additional assistance in developing their Lean facilitation competencies and/or facing a challenging improvement project.
 Additionally, both of these workshops can be offered in-house to clients who wish a more tailored and personalized approach for their staff.

Contact Mike Boucher for additional information.
Tel: 613-230-6424, email:[email protected]

Workshop Leader                                                                                                                    Mike Boucher has over 25 years experience with Lean in his role leading companies in their Continuous Improvement and Lean journeys. Throughout Canada and the US, he initiated and perfected the application of this knowledge and experience to government, crown corporations, healthcare (hospitals, laboratories, and administration), and educational environments, in addition to traditional  manufacturing settings.

Mike works with Senior Teams and has facilitated value stream mapping and developed strategic/hoshin plans and detailed implementation plans with numerous clients including the Saskatchewan Ministry of Health, City of Oshawa, City of Peterborough, Canadian Intellectual Property Office, Fanshawe College, Royal Canadian Mint, Mayo Clinic, Toronto Sick Children’s Hospital, Owensboro Medical Health System, Marietta Memorial Hospital, Luther Midelfort Hospital, SAMA and others.

Mike is a true pioneer and expert in Lean implementation in Public Sector and administrative environments.  His presentations and workshops are stimulating, energetic, and functional.  His unique approach to Lean implementation allows organizations to sustain their lean initiative by creating a Lean culture and developing in-house experts in Lean.